This privacy policy sets out how Redwood Loft Conversions Ltd uses and protects any information that you give Redwood Loft Conversions Ltd when you use this website.

Redwood Loft Conversions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Redwood Loft Conversions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/10/2018.

Who are we?

Redwood Loft Conversions Ltd is a Limited Company providing loft conversion and renovations to clients in the UK.

Our Contact information

Trading Address: 2 Stockwell Avenue, Brierley Hill, West Midlands, DY5 2NL
Telephone: 07584 322510

Registered Address: 21 Uplands Avenue, Willenhall, West Midlands, WV13 3PR.
Registration No. 10591230
VAT Reg. No. 289 9665 13

How do we collect information from you?

We obtain information about you when you contact us to enquire about our services and when you use our website.

What we collect

We only collect the minimum amount of data relevant to responding to enquiries and providing a service to clients, such as:

  • Name.
  • Contact information including email address, postal address, telephone number.
  • Other information relevant to understanding specific projects so that we can effectively provide a loft conversion service.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and as a necessary method for responding to enquiries and keeping in touch with clients.
  • We may use the information to improve our services.
  • We may periodically send promotional emails to clients about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.


Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can delete ‘cookies’ that have been stored on your computer but remember, if you prevent us from placing ‘cookies’ on your computer during your visit this may affect the way our website functions. By disabling ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that Creative Surge uses to manage its website and this will have an impact on how the website will function. This will apply to all websites once ‘cookies’ are disabled via your browser settings and not only our website.

If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.